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User

Main Features

  • Make a request for waste acceptance online and get notifications and track the status of the request on real time.
  • Online validation of client requests for a new acceptance with the necessary information for speedy processing (file and shipment of laboratory sample).
  • Easily View and manage the requests and confirm. planning.  Track the status. Automatic update to customer.
  • Plant managers can check and filter the incoming deliveries by key information such as materials or weight. Automatic update of the reception of the order in the plant.

Business Benefits

  • Improve our online services by offering the possibility to digitally interact with us during the different stages of the customer journey.
  • Enhance customer experience by providing complete access to up-to-date information from any device at any time.
  • Optimize internal processes and free up resources in contact centers and sales and logistics departments by digitally transferring to the Portal some customer-oriented activities.

Business Info

Business Domain
Other
Business Segment
Other

Countries

EMEA

Useful Links

Owners

Rocio Osorio
Product Owner rocio.osorio@holcim.com
Sorin Hornoiu
Technical Owner sorin.hornoiu@holcim.com