Core App Functionalities and mobile enablement:

• Holcim customers place orders using the app at any time, in any place. The order is integrated directly into the OpCo’s ERP.
• On the home screen, customers check the status of their recent orders. The customer now reorders his favorite combinations with 2 screen taps.
• Using HOLCIM+ allows customers to track their order status in real time and can see the real time truck geolocation so they know exactly when the delivery is going to arrive.
  To close the loop, customers confirm in the app the reception of the order and can upload pictures and files in case of any issue.
• Thanks to the direct communication between the HOLCIM+ platform and the backend ERP systems, customers see in real time their available credit and have full visibility on their accounts with Holcim This is complemented with capability to download invoices and account statements coming from ERPs.
• Customers receive push notifications for interesting offers, order statuses and much more.
• On the home page, any promotions being run by the OpCos are visible and can be acted upon immediately.
• Each OpCo sets targets to be achieved for their customers, With the performance section of the app they can track at all times where they are in their business with Holcim and can act through push notifications.
• The extended user management allows the customer to manage accesses for his own employees through a variety of built-in roles to create full transparency.

• Customers can place and track their orders 24/7 from anywhere in the world, without any manual intervention from a Holcim stakeholder.
• Centralizing the communication allows us to track user behavior and patterns, monetizing on these data driven insights (eg. cross selling and upselling through targeted actions).
• The relationship with customers matures, as our customer service teams and sales teams now focus on building additional value with our customers, by bringing in new projects, new customers, focusing on customer satisfaction, customer growth, instead of merely taking down an order.
• The modularity of the platform allows easy integration and connection to solutions from the innovation ecosystem. Collaborations with third parties, both corporates and start-ups, allows us to move fast and benefit from best-in-class technologies (eg. payment and customer experience management solutions).