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User

Main Features

  • Dashboard to analyze daily performance of the Call Center operation, in terms of volume of calls attended, abandoned and service levels

Business Benefits

  • Improves customer, vendor and employee satisfaction through high service levels
  • Daily tracking of calls indicators allows continuous operational efficiency, lowering costs

Business Info

Business Domain
Reporting
Business Segment
Solutions and Products

Countries

Latin AmericaArgentinaBrazilColombiaCosta RicaEcuadorEl SalvadorMexicoNicaragua

Useful Links

Owners

Paula Andrea Escobar
Product Owner paula.escobar@lafargeholcim.com
Julian Acosta
Product Owner julian.acosta@lafargeholcim.com
Miller Alexis Cuartas
Product Owner miller.cuartas@lafargeholcim.com
Gustavo Oliveira
Technical Owner gustavo.oliveira1@lafargeholcim.com