Main Features

  • Requests made to the company by customers,
  • Requests made to the company by vendors,
  • Requests made to the company by employees

Business Benefits

  • Analysis and timely response to customer, vendor or employee´s complaints to prevent negative perception of service
  • Daily tracking of requests allows continuous operational efficiency, lowering costs, Improvement of service levels, monitoring response times of different types of requests

Business Info

Business Domain
Reporting
Business Segment
Solutions and Products

Countries

Latin AmericaArgentinaBrazilColombiaCosta RicaEcuadorEl SalvadorMexicoNicaragua

Owners

Paula Andrea Escobar
Product Owner paula.escobar@lafargeholcim.com
Julian Acosta
Product Owner julian.acosta@lafargeholcim.com
Miller Alexis Cuartas
Product Owner miller.cuartas@lafargeholcim.com
Gustavo Oliveira
Technical Owner gustavo.oliveira1@lafargeholcim.com